Shipping policy
Thank you for shopping at Brainy Kids! Here's everything you need to know about our shipping process.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.
Shipping Rates & Delivery Times Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- Overnight Shipping: 1 business day (if available)
Delivery times may vary depending on your location.
Order Tracking Once your order has shipped, you will receive an email notification with a tracking number. Please allow 24–48 hours for the tracking information to become available.
Shipping Destinations We currently ship to addresses within the United States. If you are located outside the US and would like to place an order, please contact us.
Damaged or Lost Packages Brainy Kids is not responsible for packages lost or damaged during transit. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.
Contact Us If you have any questions about your shipment, please reach out to our customer support team.